Overview

Universal Plywood & Timbers respects your privacy and is committed to handling personal information responsibly. This policy explains what information we collect through the website, why we collect it, and how you can contact us about your information.

This policy is written for normal website enquiries, quote requests, product browsing, newsletter signups, and contact form submissions. It should be reviewed by the company legal adviser before launch.

Information we may collect

• Contact details such as your name, company, email address, telephone number, nearest branch, and delivery or collection preference.
• Project and quote details such as selected products, quantities, dimensions, notes, and files or messages you submit.
• Technical website information such as browser type, device information, approximate location, pages visited, cookies, and analytics events where these tools are active.
• Marketing preferences, including newsletter signup status and unsubscribe requests.

How we use information

• To respond to enquiries and quote requests.
• To prepare product, branch, delivery, and availability information.
• To improve the website, product information, and customer service.
• To send marketing updates where you have opted in or where applicable law allows it.
• To comply with legal, accounting, security, and operational requirements.

POPIA and lawful processing

Where the Protection of Personal Information Act, 2013 (POPIA) applies, we aim to process personal information lawfully, for a defined purpose, with appropriate safeguards, and only for as long as needed.

Depending on the situation, we may process information because you consented, because it is needed to respond to or perform a request, because we have a legitimate business interest, or because the law requires it.

Sharing information

We may share information with Universal Plywood branches, authorised team members, website hosting providers, email providers, delivery or logistics partners, professional advisers, and service providers who help us operate the website and respond to your request.

We do not sell personal information. If a service provider stores or processes information outside South Africa, we aim to use appropriate safeguards where required.

Security and retention

We take reasonable administrative, technical, and organisational steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, and destruction.

We keep information only for as long as reasonably required for the purpose collected, for legitimate business records, or as required by law.

Your rights

You may ask to access, correct, update, or delete personal information we hold about you, subject to legal and operational limits. You may also object to certain processing or unsubscribe from marketing communications.

To make a privacy request, contact us at hello@universalply.com or +27 (11) 310 9717.

Cookies and third-party links

The website may use cookies or similar technologies to keep the website working, remember choices, and understand website performance. You can usually control cookies through your browser settings.

The website may link to third-party websites. We are not responsible for the privacy practices or content of those websites.